what is brand voice

What is brand voice and why it matters – The Complete Guide

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on telegram
Share on pinterest
Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on telegram
Share on pinterest

Have you ever wondered why some brands have a distinct personality that shines through in all their communications? That, my friend, is the magic of brand voice. In this post, we’ll explore what brand voice is all about and why it matters in creating a solid and memorable brand. 

So, grab a cup of your favorite beverage, and let’s dive right in!

What is Brand Voice and Why Does It Matter?

Brand voice serves as the soul of your brand, including its distinct personality, tone, and style in all communications. It is the way your brand or business speaks to the world, whether through written content, social media posts, or customer interactions.

When defining your brand voice, it is crucial to ensure it aligns with your values, resonates with your target audience, and sets you apart from competitors. It establishes the overall tone and personality of your business, ultimately shaping how customers perceive and engage with your brand.

Now that we’ve defined brand voice, let’s explore why it’s crucial for your business.

what is brand voice

Benefits of Creating a Unique Brand Voice For Your Business

1. Consistency: A defined brand voice ensures consistency across all your communication channels, including website content, social media posts, emails, and advertisements. Consistency helps build trust and familiarity with your audience, making it easier for them to recognize and remember your brand.

2. Differentiation: A distinct brand voice sets you apart from your competitors. By establishing a unique tone, language, and style, you create a memorable identity that distinguishes your business from others in the market. This differentiation can attract more attention, generate interest, and ultimately drive customer loyalty.

3. Building trust: A well-defined brand voice allows you to connect with your target audience on an emotional level. By crafting your communication in a way that resonates with their values, desires, and aspirations, you can create a deeper connection, build trust and forge meaningful relationships with your customers. This emotional bond can lead to increased customer loyalty and advocacy.

4. Brand Alignment: Defining your brand voice helps align your communication with your brand’s overall personality, values, and mission. It ensures that every message you convey reflects the essence and purpose of your business. This alignment fosters trust and credibility, as customers perceive your brand as authentic and genuine.

5. Audience Engagement: A consistent and relatable brand voice enhances audience engagement. When your communication feels familiar and speaks directly to your target audience, they are more likely to pay attention, interact, and respond positively. Increased engagement can lead to higher conversion rates, improved customer satisfaction, and a stronger brand reputation.

Joy-akatukunda - louis hansel Spea13Gxl8k unsplash

What are the types of brand voice?

1. Authentic and Friendly: This brand voice is approachable, genuine, and personable. Companies like Airbnb use this voice to make their customers feel welcome and comfortable.

2. Humorous and Playful: This brand voice employs humor and wit to engage and entertain the audience. A great example is Wendy’s, known for its witty and sarcastic social media posts.

3. Professional and Trustworthy: This brand voice is formal, and authoritative, and instills a sense of trust. Companies like IBM utilize this voice to convey their expertise and reliability.

4. Innovative and Futuristic: This brand voice reflects cutting-edge ideas, forward-thinking, and a sense of technological advancement. Tesla embodies this voice as a leader in electric vehicles and sustainable energy solutions.

Joy-akatukunda - bernardo lorena ponte DdhsUZqyoT8 unsplash
Photo by Bernardo Lorena Ponte on Unsplash

5. Inspirational and Motivational: This brand voice aims to inspire and uplift the audience, often by sharing powerful stories and encouraging personal growth. Nike is renowned for its motivational brand voice, inspiring people to “Just Do It.”

6. Educational and Informative: This brand voice focuses on providing valuable knowledge and insights to the audience. HubSpot effectively uses this voice through its blog and resources, offering educational content on marketing and sales.

7. Bold and Empowering: This brand voice is confident, empowering, and encourages individuals to embrace their uniqueness. CoverGirl embraces this voice by celebrating diversity and promoting self-expression.

8. Friendly and Conversational: This brand voice adopts a casual and conversational tone, making the audience feel like they’re having a friendly chat. Slack employs this voice in its communication, facilitating easy and relaxed collaboration.

9. Elegant and Sophisticated: This brand voice conveys refinement, luxury, and elegance. Brands like Chanel embody this voice in their marketing, representing high-end fashion and timeless style.

10. Compassionate and Caring: This brand voice is empathetic, compassionate, and focused on making a positive impact on society. TOMS, with its “One for One” initiative, uses this voice to showcase its commitment to giving back.

Remember, these are just a few examples, many brands combine different elements to create a unique brand voice that aligns with their values and resonates with their target audience and potential customers.

How to define your brand voice.

Joy-akatukunda - melanie deziel U33fHryBYBU unsplash
Photo by Melanie Deziel on Unsplash

1. Understand Your Target Audience

To define your brand voice, start by understanding your target audience. Research their demographics, preferences, and values. By gaining insights into their language, tone, and communication style, you can tailor your brand voice to effectively engage and connect with them.

2. Clarify Your Brand Identity

Define your brand’s unique identity, including its mission, values, and personality traits. Are you playful, professional, or innovative? Aligning your brand voice with your identity helps create a consistent and authentic communication style that reinforces your brand’s essence.

Joy-akatukunda - ux indonesia 8mikJ83LmSQ unsplash

3. Conduct a Competitor Analysis

Analyze your competitors’ brand voices to identify gaps and opportunities for differentiation. Look for brands that resonate with your target audience and study their communication strategies. This analysis will help you refine your own brand voice and identify ways to stand out in the market.

4. Develop Brand Voice Guidelines

Create a set of guidelines that outline your brand voice attributes, such as tone, language, and style. Determine whether your brand voice is formal, casual, friendly, or authoritative. Consider specific words, phrases, and messaging approaches that align with your brand’s values and resonate with your audience. 

To maintain consistency in your communications and preserve your brand message, it’s beneficial to create two lists: one comprising words you want to use regularly, and another featuring words and phrases you wish to avoid associating with your business. Your brand voice guidelines will play a crucial role in upholding your message, even as you bring new team members on board.

5. Test and Iterate

Implement your defined brand voice across different communication channels, such as your website, social media, and customer support. Monitor audience reactions and engagement metrics to gather feedback. Use this feedback to refine and iterate your brand voice, ensuring it effectively communicates your brand’s essence.

6. Train Your Team

Empower your employees and stakeholders with comprehensive knowledge of your brand voice guidelines. Equip them with vivid examples and concise instructions on how to effectively incorporate the brand voice into their interactions. Upholding consistency across all touchpoints reinforces your brand identity and fosters trust with your audience.

Joy-akatukunda - 2h media 5An44SJFJ Q unsplash

7. Evolve with Your Brand

As your business grows and evolves, your brand voice may need adjustments. Regularly reassess and refine your brand voice to stay relevant and aligned with your evolving brand identity. 

Seek feedback from your audience and stay updated with industry trends to ensure your brand voice remains impactful.


Defining your brand voice is a strategic endeavor that requires a deep understanding of your target audience, brand identity, and competitive landscape. I hope this blog post has shed light on the significance of brand voice and how to define it for your business. 

Now it’s time to unleash the power of your brand by crafting a voice that truly represents who you are. Embrace your uniqueness, connect with your audience, and watch your brand flourish!